Below you'll find answers to some common questions about So Choix. Have a question you don't see answered below? Feel free to contact us and we'll get back to you with an answer!
So Choix is redefining the physical beauty counter experience by letting you touch and try beauty products in your own home, without ever leaving it! The future of retail is online - and we are the FIRST online beauty counter - where beauty shoppers can touch and try beauty products at home, online! Most of us don't have the time or energy to go to a physical retail store anymore - but even that experience is pretty bad - it’s kind of gross to sample the makeup and beauty products that have been sitting out all day for everyone to poke and prod at. But even the most avid online shopper can't physically touch or see products through their screen! So Choix is a hybrid between offline and online beauty shopping!
We are NOT a beauty box (even though we ship in a box!) – we don’t send you random samples from random companies.
Instead, think of us as your online makeup/beauty counter. We let you browse our “makeup aisles” and choose the products and colors you want to try from all of the beauty brands we carry. So Choix lets you make thoughtful decisions in your own natural environment and find the products you love!
CHOIX (pronounced “SHWAA”) is French for choice.
We chose the word Choix because:
(a) It sounds pretty;
(b) French women epitomize the ideal of effortless chic, timeless beauty, classic elegance, and own the elusive “Je ne sais quoi” by allowing themselves variety and choice, and,
(c) We give you choice.
There are two ways you can start to So Choix!
1. Become an ELITE member and subscribe for $15 a month, and every month you'll get your choice of 5 beauty products to try. Choose any products you want to try from all the luxury brands and products we carry and you'll also earn 250 points ($5 credit) every month! If you’d like to purchase additional samples on top of your monthly box, you can for just $3.
Members can then fill their QUEUE with all the products they desire – and just like Netflix – we’ll send you the top 5 products every month (for ELITE members). You can add, edit, and delete products from your queue as you wish
2. Or, become a PETITE member for just $50. You'll automatically receive 10 samples to choose and to use within the year at your own leisure! There's no monthly commitment and you're able to purchase additional samples for $3 each, which includes free shipping! Petite memberships are billed annually.
You can also generate your own a-la-carte orders should you be itching to try the next few samples in your queue!
For So Choix Elite members:
Each month you earn 250 points (equal to $5 store credit every month), that can be accumulated (with no expiration!), stacked (up to $20), and redeemed towards any product at So Choix! You can also earn 50 points per review by reviewing the products you've sampled.
For Petite members:
As a Petite member you earn 50 points per sample, and once you've accumulated at least 250 points you'll be able to redeem it towards store credit! You can also earn 50 points per review by reviewing the products you've sampled.
For So Choix Elite members:
Every month your points/credit can be stacked for a maximum redemption of 1000 points ($20) on a $100 minimum order.
For So Choix Petite members:
You'll earn 50 points per sample which can be stacked for a maximum redemption of 1000 points ($20) on a $100 minimum order.
We’re pretty reasonable people here at So Choix so if you’re not happy with the products or service please let us know within a reasonable timeframe (up to 2 weeks), and we will do our best to make you happy.
Please be assured that we do want to offer you the service and experience we expect for ourselves (after all, we are consumers too!).
However, if you're still a bit nervous about our refund and exchange policy we have put together some clear rules below, that apply to full-size products only. We are not able to offer refunds on any of our So Choix samples because these are customized especially for you! Please read more about our So Choix samples at sochoix.com/samples.
To be eligible for a return or exchange, full-sized items must be unused and in the same condition that you received it. It must also be in the original packaging. There are certain situations where we will grant partial refunds: Any item not in its original condition, is used, or is non-resellable for reasons NOT due to our error. And also for any item that is returned more than 14 days after delivery to you will also be granted a partial refund.
Don't worry, you won't be responsible for paying for your own shipping costs for returning your item. We will gladly refund this extra cost. Just email us and we will give you instructions on how to return the item.
And lastly, please be patient as the time it may take for your exchanged product to reach you may vary since we all live in different parts of the country!
Points can be redeemed at the following levels
*Maximum redemption for store credit is 1000 points at a time ($20 maximum per transaction over $100).
You can refer friends via email using your personalized referral link (accessible from your So Choix Elite account page) and via social media.
Personal invite links should not be shared with yourself or with individuals that are part of your household. Personal invite links should only be used for personal and non-commercial purposes. Invite links can be shared with personal connections via email, Facebook, Twitter, personal blogs, Instagram etc. in which you are the primary owner of the content. Public distribution on sites where you are a contributor and not the primary content owner (e.g., Wikipedia, coupon websites, etc.) is not allowed. Promoting your invite code via search engine marketing (e.g., AdWords/Yahoo/Bing) is also not allowed. Use of personal invite links must also comply with So Choix's Terms of Service.
So Choix reserves the right to suspend your account and/or revoke any and all referral credits at any time if we feel they were earned inappropriately.
This referral program does not apply to those who are given a complementary So Choix box for PR purposes or for review.
We take pride in offering 100% authentic brands and products on So Choix, so please be assured that you're trying on the genuine brand and the genuine product you choose! We want to provide a service by bringing the beauty counter to you - so that you can touch and try products that you wouldn’t normally be able to try properly when you go into a store, and so that you can see if the product lives up to a standard you are happy with before committing to buying the full-size product!
If we weren’t giving you genuine products from the brands we offer, you would find out quite quickly if you went out and bought the full-size somewhere else besides buying the full size from us - and that would defeat the purpose of trying the sample in the first place! You can find out more about why our founder started So Choix here, and hopefully this will help you make a better decision!
At So Choix, we are always striving for the best quality in both the products and service we offer. Paying strict attention to stringent hygiene procedures as well as the proper storage and proper use of tools, our So Choix Cosmetic Consultants weigh out the necessary sample from the full-size product and put it in a brand-new sample container. We do not need to touch the actual makeup to do this.
This is much more hygienic than sampling a lipstick or eyeshadow in the makeup store that has been poked and prodded by hundreds of strangers, right? No-one else has used your sample jar, the jar is brand-new and filled just for you. No-one has used the full-sized product either, it remains totally un-used except to make more samples.
With each set of products that you choose we also include the appropriate applicators (mascara wand, sponge, etc.) for you to use.
There was actually a recent video by ABC news on the testers at Sephora and high-end makeup counters and how they found everything from germs to (can you believe it!) fecal matter in these testers. Watch the video at sochoix.com/why.
So Choix Elite is our monthly membership program where for $15 per month you get to build your own queue of luxury beauty products to try, and each month we'll send you the top 5 items in your queue, along with many additional benefits! Each month you earn 250 points (equal to $5 store credit every month), that can be accumulated (with no expiration!), stacked (up to $20), and redeemed towards any product at So Choix! You're also eligible to earn bonus points on full-size product purchases, earn double and triple points on special offers, and more! You also get exclusive access to our So Choix Elite gift items where you can redeem points towards exclusive So Choix items, cosmetics bags, and premium samples!
If you’d like to purchase additional samples above and beyond your monthly box, you’re also able to do this in your queue! No need to wait every month for your beauty products to arrive, especially if you’re dying to try the next few items in your queue!
By becoming a So Choix Elite member, you'll be automatically enrolled in the So Choix Elite loyalty program which includes 250 points every month (equal to $5 store credit every month).
You can learn more about So Choix Elite rewards and points by clicking here!
We know a lot of you love trying products at your own leisure. You don’t need or want a monthly subscription but you’re still a beauty addict and want to try beauty products at your own pace.
Well, So Choix petite is just for you! It’s our mini version of So Choix Elite without a monthly commitment. Perfect for those who want all the benefits of a membership ($3 samples and free shipping to name a few!).
As soon as you sign up for $50, you’ll automatically receive 10 samples credits to use up at your own leisure (these are good for a year) but we totally know most of you use these 10 up in 1 order! And if you do, you’re then able to purchase more samples at your leisure for $3 each.